Our Privacy Policy

We are committed to safeguarding your personal information and take your privacy seriously. Our Privacy Notice outlines how we collect, use, and share your data as part of our business operations. To make it easier for you to find the information you need, we have organized the notice into the following sections.

This policy is to educate the user as to what personal information is being captured by us and where the same is being used. It describes the principles and practices that apply to Personal Information (defined below) collected from users of our services (“you”) on our (“FLYING SQUIRREL HOLIDAYS”) Website, in telephone or e-mail communications, or in interviews, surveys, sweepstakes, contests, or raffles.

In short —

• FLYING SQUIRREL HOLIDAYS will not collect Personal Information without your knowledge and permission.

• FLYING SQUIRREL HOLIDAYS will not knowingly disclose your Personal Information to third parties, except as provided in this Privacy Policy.

• FLYING SQUIRREL HOLIDAYS will take reasonable steps to protect the security of the Personal Information we collect from you.

FLYING SQUIRREL HOLIDAYS will log your IP address in order to help diagnose problems with our server, administer our Web site and track usage statistics.

If you reached our site by clicking on a link or advertisement on another site, then we also log that information. This helps us to maximize our Internet exposure, and to understand the interests of our users. All of this information is collected and used only in the aggregate; that is, it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.

Use of the website is offered to the user conditioned on acceptance without modification of all the terms, conditions and notices contained in this agreement and the terms of services, as may be posted on the website from time to time. For the removal of doubts, it is clarified that use of the website by the user constitutes an acknowledgement and acceptance by the user of this agreement and the terms of services. If the user does not agree with any part of such terms, conditions and notices, the user must not use the website.

We use the personal information we collect to help both of us. We may use this information to periodically contact you with news or important information from FLYING SQUIRREL HOLIDAYS or to request your feedback on our site. In addition to these periodic updates, we may email you additional materials, but only if you specifically request them. These might include opt-in newsletters and other materials that you proactively request from FLYING SQUIRREL HOLIDAYS.

In addition to these communications, if you have provided an email address, we may use your personal information to send you notifications about special offers or to tell you about opportunities available from our partners. You may opt-out of any or all marketing communications from FLYING SQUIRREL HOLIDAYS in any commercial e-mail we send or at any time.

FLYING SQUIRREL HOLIDAYS does not sell or rent any personal information to any third party. We may aggregate personal information from all of our users and provide that information in the aggregate to other parties, including advertisers, for marketing and promotional purposes. However, if we do so, that information will not be in a form that will allow any third party to identify you personally.

Minors are not eligible to purchase products or services available on our Site. We do not knowingly collect personal information from any minor, and will not use this information if we discover that it has been provided by a Minor.

FLYING SQUIRREL HOLIDAYS will retain your Personal Information in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later.

In certain circumstances, we may retain your personal information for extended periods, such as when required by legal, regulatory, tax, or accounting obligations. We may also do so to maintain an accurate record of your interactions with us in the event of complaints, disputes, or if we reasonably anticipate the possibility of legal proceedings related to your personal information or transactions.

If you would like more information about our data retention practices for specific types of information, please contact us.

Third parties advertise on our Site. FLYING SQUIRREL HOLIDAYS does not share any Personal Information about you with these advertisers unless you give us permission to do so. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our site and other sites in order to provide advertisements about related goods and services that may be of interest to you.

When you click on one of these advertisers’ links, you are leaving our site and entering another site. FLYING SQUIRREL HOLIDAYS are not responsible for such third party’s sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.

FLYING SQUIRREL HOLIDAYS reserves the right to change this policy should we deem it advisable to do so. If we make material changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes.

How we use this personal Information:

• To fulfil our agreement with you and manage your booking or intended booking, including processing your reservation, providing your itinerary and related details, and contacting you if any issues arise—such as sending a service message if your booking remains incomplete.
• Update you on changes to your travel itinerary (for example, if a flight is delayed or cancelled, a hotel reservation is cancelled, change of drivers etc).
• To manage the operational aspects of your journey.
• To manage your broader travel needs and related services—for example, hotels, car rentals, or other additional services through us, whether provided by us or third parties.
• Process payments for your booking, fulfil requests for refunds and for accounting or audit purposes.

Cookies:

A “cookie” is a small data file that is downloaded to your device. It collects information about how you navigate our Platforms and the internet, helping us enhance the services we provide and tailor certain content to your preferences.

Cookies may collect personal information about you. They enable us to remember details about your visit, such as your country, language preferences, settings, and previous searches. Cookies also allow us to understand which pages have been viewed, how frequently, and which areas of our Platforms are most popular. This insight helps us improve the efficiency of our website and enhance your user experience by making future visits easier and more personalised.

Additionally, cookies help us customise marketing and advertising content shown to you across our Platforms, on other websites, social media platforms, and across your devices.

Right to lodge a complaint with your local supervisory authority

You have the right to lodge a complaint with your local supervisory authority—typically in your country of residence, place of work, or where you believe a data protection breach has occurred—if you have concerns about how we are handling your personal information.

We encourage you to contact us first to try to resolve any concerns, although you may reach out to your supervisory authority at any time.